Terms & Conditions
Please note that the transaction description on your card will be Chats LLC (One-Time Charge)
All the plan services will be provided to the customer digitally via the Internet.
All services are completed within 1 to 7 days from the order placing date.
Our estimates/quotes are based on your provided requirements and stipulated timeframes. Any alterations to functionality, including micro-improvements, may result in additional costs. Please ensure a comprehensive discussion in a face-to-face meeting to clarify our understanding.
Acceptance of a quote implies agreement to Chats LLC terms and conditions. Acceptance can be verbal, via email, payment of initiation, or signing a quote.
Project Requirements & Communication
- Clients must ensure all requirements are included in quotes/proposals/estimates and that we fully comprehend their needs.
- Clear guidelines and details provided by clients assist in accurate quoting. Any discrepancies arising from unclear requirements may incur additional costs.
- Clients are urged to disclose any complexity related to specific tasks in advance for cost estimation.
- We rely on clients to provide a complete project brief at the quoting stage. Discrepancies due to unclear requirements will not be the responsibility of Chats LLC.
Work Hours & Modifications
- Limited man-hours are allocated to each task, including Project Management and Digital Strategist/Business Analyst time.
- Minor changes within allocated hours are considered on a case-by-case basis.
- Re-work on completed tasks or design changes post-approval may incur additional charges.
- Modifications during or after Go-Live approval will result in additional charges.
- Any additional work beyond estimates is charged separately.
Deadlines & Delays
- We endeavor to complete projects/changes within given timeframes. Reasonable delays are accepted if functionalities are redefined or modified.
- Client-induced delays may affect project timeframes and could result in additional costs.
- Halting the project for over two months incurs administration costs. Continued halting may affect previously approved estimates.
Testing & Deployment
- Our websites/applications are primarily tested on PCs using recent versions of browsers like IE, Firefox, Chrome, and Safari. Other browser testing must be requested in advance.
- Responsive/multi-device pages are tested on iPhones and iPads. Testing on other devices requires prior discussion.
- If your website/application is not hosted on an Chats LLC server, additional man-hours for server/network-related issues are not included and may be charged separately.
Ownership & Intellectual Property
- Chats LLC software codes are copyrights of Chats LLC. Codes can be handed over at an additional cost post-settlement of invoices. Usage is limited to the specified client or subsequent owners, not for resale or duplication.
- Chats LLC CMS ownership remains with Chats LLC. A license is granted to the client while paying for hosting. Transfer to an external host is not permitted.
- Upon payment, unconditional licenses for certain aspects of the website are granted to clients. However, intellectual property related to website production remains with Chats LLC.
Third-Party Components
- Third-party components such as Payment Gateways or SSL certificates may be involved. Any unforeseen limitations are beyond our control and may incur additional costs.
- We're not responsible for open-source products' upkeep. Clients must update all components regularly and maintain backups.
- Changes in third-party provider rules may affect our services or terms.
- Unforeseen circumstances may delay development, especially with third-party software integration.
Additional Terms
- Domain registration/renewal charges are separate unless otherwise mentioned.
- Hosting charges are separate unless otherwise stated. If we organize hosting, it must meet project technology requirements.
- We build/test on our servers or domains. Test server access isn't provided. Transfer to a nominated server occurs post full payment.
- Content and related materials must be provided within the first two weeks of project commencement. Delays beyond this period may incur additional charges if deemed unreasonable.
- Communications are primarily conducted via email. Clients must update relevant email addresses.
